1. Is there an upfront fee to list my Timeshare for rent?
No, there’s no upfront fee to you and we ONLY get paid if we rent out your Timeshare.

2. Is your service Exclusive or can I find a renter for my unit as well?
Our service is Non-Exclusive, thus we will not hamper you, but rather offer you another venue to expose your unit & assist you thru our marketing efforts.

3. Do I have access to my listing at any point in time or do you have sole control of it?
Upon signing in on the website, you will be issued a secret password to log-in and view and / or make revisions to your rental price and in doing so, increase your chances of finding a renter for your Timeshare.

4. As a renter, can I sub-lease the Timeshare unit that I rented?
Under no circumstances is this allowed, since ONLY the official Timeshare owner has the right to rent out his unit.

5. Who is responsible to pay the daily Energy Surcharge and / or daily Government tax fee?
The tenant is responsible to pay this directly to the resort, as well as any damages caused at the resort.

6. What’s the procedure as a renter if upon check-in at the resort the unit assigned to me is not the one agreed upon?
In such a case you must notify us immediately and no later than 24 hours later.

7. As an owner, can I rent out my unit if the maintenance fee for the current year is not paid for?
No, this would impair the rental thereof, as well as in the case that there are debts related to the unit. In any event in such a case, please contact us since we may be able to resolve the problem for you.

8. As a tenant, what happens if I rented a Timeshare from you and then have to cancel my reservation?
Once the unit has been rented it is non-refundable and the payment will go towards the Company for damages and loss of potential revenue, as stated in the Tenant’s Rental Agreement.